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5 minute read: how to use Vine

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Vine is an app that allows you to create and share small bites of video. Many businesses are using ‘vines’ as a marketing vehicle. If you feel your marketing could do with a boost, why not take a look at creating and sharing vines?

Step 1: Download the app

On Apple you will need to download the app via the App Store or through Google Play for android. Once you have downloaded it you will need to create an account. Like all accounts set up for business, take care which email, password and mobile number you use.

If you have a Twitter account, you can create an account through this social media platform. In fact, this is where you may have come across some short, bite size vines as Twitter acquired the app in October 2012.

This move was greeted with much furore and thus, the use of short video clips have gathered pace in recent years as a result.

Step 2: Your profile

Don’t forget the old, old lesson that creating and completing your profile is essential. Add a few words about your business, using your tag line and logo if you can. Add your location (great for local businesses) and select a profile colour.

You can also use your Twitter contacts on fine to ‘find friends’ in the app.

Step 3: Explore trending vines

Before you go plunging in and create mini-Hollywood blockbusters, take a moment to surf around the app to see what us trending.

You will notice from clicking on ‘home’, and then ‘explore’ that there are different categories of posts and, you will also see that #hashtags can be used on Vine too – perfect for a #hashtag campaign.

Step 4: Communicate

Vine Messages is a way to have video conversation with friends and customers too. You can do this by pressing and holding the camera icon. Don’t forget that you only have a few seconds so it is worth planning on what you intending saying or communicating in a few short seconds.

Top tip – before plunging into online marketing, why not make a few test videos and shares with trusted friends or colleagues?

Step 5: Record and share your own vines!

This is the exciting bit! Bearing in mind #hashtags, and your campaign goals, start creating your vines. Look online for examples created by other companies and how they utilised them. Once complete, don’t forget to share them.

Step 6: Interact

Vine is a social app, just like all those other mediums we use in everyday life. Not only should you be looking to interact with customers and ‘fans’, but take time to interact with other like-minded Vine users too. This way, you build a presence on a great app.

Step 7: Review

You can see how well your Vines are performing by examining your loop count. You can also use other analytics programs online to see how well people interact with Tweets and posts when they do, and when they do not have Vines are part of them.

Step 8: Branch out

Vine can be used on the web too, where you can ‘explore the beautiful world of looping videos’.

Using graphics and visuals such as short pieces of video is proven to have a dramatic effect on engagement rates, as well as being a powerful marketing tool. Why not take a look?

Have you used video, whether through Vine or maybe via YouTube? How did the experience impact on your business?

5 minute read: how to create a #hashtag campaign

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Hashtags are a great way of connecting and engaging with an audience but, in order for them to become the marketing vehicle you want or need them to be, you need to take several steps.

Follow our 5 minute how to guide and your hashtag could become an almost too-hot-to-handle-social-media-campaign…

Step 1: Find out what YOUR audience is REALLY talking about

There are two key factors here: identifying your audience and what these people are really conversing and discussing. Just because everyone was talking about the recent leader’s debate here in the UK, doesn’t mean your global audience is.

If you sell holidays, why not find out where people are talking about and why… If you are in the food sector, what foodstuffs are people conversing about? What is the latest super food? And how can they get it or use it?

Step 2: Simplicity is key

Hashtags can be used across a variety of social media platforms but checking out massively successful hashtag campaigns and you will see that they use one channel appropriate to them, and kept the ‘how to enter the competition/campaign/exchange’ as low barrier as possible

For example:

Using Twitter

  • Follow @LocallyHQ

  • Tell us what you think the most important website ingredient is, using #creativeweb

  • Be part of the discussion!

No form filling; no subscribing to a newsletter; no navigating to website. Simple.

Step 3: Be social!

However, having a campaign landing page can work well as some customers will want to explore this campaign further. If you run a #hashtag competition, you will need this as there always have to be rules with these things.

But, the overall aim is to be social so why not have a smorgasbord of happy faces, amazing tweets and great ideas or discussion points to inspire others to contribute?

Step 4: Use traditional media too

If you are planning on running a #hashtag campaign, you need to know it is a long term exercise, not one that will instantly light up the world of social media – unless you are very fortunate.

Any offline or traditional marketing you do can be harnessed too, so keep that #hashtag rolling across your newspaper adverts, flyers, posters…

Step 5: Buy online promotion

Buying online promotion is one way to give you #hashtag campaign a bit of a kick start, should the uptake be slow. There is a paid ability on Twitter to promote a hashtag campaign BUT, like all marketing campaigns, going out on a limb will have far less reach than it being part of a strategic marketing plan.

Step 6: Harness real time opportunities

This is a posh way of saying leaping on the bandwagon of positive news. Hi-jacking is something that many other brands and businesses do but always take care that you are using this appropriately. Anything that plays on the misfortune of others is never a good idea – always be positive.

And finally, always measure the results, as well as reviewing was does work and what doesn’t. Why not build a #hashtag campaign in to your marketing plan?

The Marriage of Twitter and FourSquare

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March 2015 saw an announcement from Twitter that they will partner with Foursquare to pinpoint ‘location tagging in tweets’. But, what does this mean for you and your business… if anything at all?

Let’s examine the facts…

Recently, we have looked at how local business, who rely on local customers can harness the global power of social media for their business. There are times, however, when appealing to the local population is the driving force behind a business and letting people know where you are is one thing, but your customers tagging their location is another game entirely.

We have all seen the tweets, status updates and the like that advertise to the world where someone is enjoying *lunch/shopping/white water rafting/car servicing/haircut/everything (* delete as appropriate).

This newly announced partnership between Twitter and Foursquare could essentially mean that specific landmarks, businesses and other points of interest could be tagged.

Can’t we do that already?

Kind of. All it takes is a quick sign in to your Twitter, announce you are enjoying the hospitality and creative, strategic thinking @LocallyHQ and the world knows where you are… or does it?

This partnership of geotagging between these two platforms is being rolled out across the US and Canada in these next few weeks, with other ‘additional markets’, as Twitter called them, to follow.

A partnership based on common sense

It is, according to a variety of industry experts, a marriage made in heaven. Foursquare has seen to be struggling of late, with a large number of users migrating to its spin off app, called Swarm.

Twitter, on the other hand, is always looking to improve user engagement; in a conference earlier on in the year, they announced they had run a ‘test’, sending tweets to users based on where they were at the time. The hard data from this experiment was that users were more likely to open their account within 30 days than those who were not sent ‘geo-tagged’ tweets.

What or who is Foursquare?

Foursquare is a company that produces two apps to guide in you a world “full of amazing experiences”, a direct quote….

  • Foursquare – launched in 2009, this app is intelligent in that it realises that all out tastes are different, so why produce the same search results? Based on the places you go/have been and the reviews etc. you give them, the app suggest new places that they it thinks you will like (based on this past data).
  • Swarm –this is the same app essentially but in real time; it is the fastest and easiest way, or so say Foursquare, for you and your friends to ‘keep up and meet up’.

Backed by a variety of investors, some huge names and individuals they call Angel Investors, the numbers behind these apps is quite staggering;

  • Community – More than 55 million users worldwide with over 6 billion check-ins, millions of which are made every day; however, finding the number of UK users of either app is a tough number to find. Stabbing in the dark, some people the number could be anything up to 5 million. This partnership between Foursquare and Twitter, a social media platform with a strong UK base, they are probably hoping or betting on the fact that their UK numbers (along with the rest of the world population of users) will significantly increase.
  • Businesses – more than 1.9 million businesses have claimed their location on the apps. A bit like filling in those details on Yell.com, the idea is that you control your business information and input. Clearly worth a punt, if your business is essentially local and fixed.
  • Employees – around 170 apparently, with headquarters in New York and offices in an Francisco and London

A start-up unicorn?

Those who spend their lives immersed in the stock exchange have called Foursquare a ‘start-up unicorn’ or, it has the potential to be one.

This means that as a new business, it could have the ability to break the $1billion value bench mark in in its first few years of trading. And it seems that once again, as a business, it has multiple ways that it can do this.

Is this a partnership worth following?

It could be.

Twitter is a social media platform that is incredibly popular. Facebook has a 5 year head start over Twitter, so boast bigger numbers but, the power of Twitter’s reach is still strong. Plus, its acquisition of Cardspring in the summer of 2014 means that soon it could be accepting payments online, as well as Twitter businesses being able to offer discounts online that can also be applied in store.

And it seems that Twitter has also become the leader in terms of real time news and breaking stories, as shown by recent events over in the US. With the UK election looming large, its newsfeed was awash with comments and discussion relating to the big 7 leader debate from only last week.

It is certainly a social media platform that packs punch when it comes to authority and credibility; the fall out of Jeremy Clarkson, BBC Top Gear and the now infamous ‘fracas’ featured heavily across the platform but without drowning out other news stories. Again, as quick as tweets appeared, they would disappear down the newsfeed.

Worth keeping an eye…?

We think so yes, as for those businesses with a high street presence or location, it could be a great way to get your business out there.

BUT, it depends on how popular Foursquare continues to become in the UK. If predictions and forecasts are anything to go by, it linking with Twitter could be the upward bounce that it needs. Since it created the off-shoot Swarm, it has given off the impression of an app struggling to not only grow in the crowded app market place, but maintain its position.

There again, is your local, online business ready to take on this new challenge?

Facebook is changing

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Love it or hate it, Facebook is THE social media platform that the majority of us are hooked on. When we should be doing far more productive things – like working – we can be found sneaking our way on to the site, just to peek at who is doing what, with whom.

For businesses, it has been a fabulous platform for zoning in on customers and, on the flip side, for customers to zone in on us. There is engagement, comments, likes and shares abound with many being culturally and socially richer for it.

It has been a platform that has stood the test of time, with even is wobbles not really being a wobble, as such.

There is always a downside…

Apparently, 1 in 3 divorces in the UK mention some form of ‘Facebook factor’ as contributing to the demise of the relationship; maybe it is the photos, or the lists of ‘friends’, or maybe the interaction and the being caught somewhere where you shouldn’t be… proceed with caution, seems to be the tag line here.

However, putting aside all these aside, using Facebook in the way Mark Zuckerberg probably intended it to be used, can reap the rewards.

As a social platform, however, it is not standing still. It has improved and morphed time and time again, with some changes recently announced that could make it a far better place for businesses to be, providing that they harness of its power – and do it right.

F8 is…?

The recent Facebook developer conference held in the US that listed 7 important, upcoming changes to the product. There are 7 changes on the way…

  1. Spherical videos – who can deny the excitement of 360 degree camera technology? Google Maps of course, has been using this for some time now but Facebook announcing that it soon will be able to support this technology within the news feed is rather exciting, especially from a product point of view. Google owned YouTube has also recently announced this technology will be available soon meaning that photos will be a given a real boost.
  2. Track online purchases and communicate with businesses via messenger – we saw a headline recently that summed this up nicely “Now you are can argue with customer services via Facebook!” Messenger has, by tradition, always been for individual users, but Facebook announced at F8 that this app would now also be available for companies and businesses too. You can thank customers for orders, tell them it has been shipped etc. This will either be a very welcome addition to your Facebook business page or, it will be sending shudders down your spine.
  3. Reply to messages using other apps – if you wanted to send messages using other apps, you would have to navigate and use it ‘the long way round’, e.g. by shutting messenger, copying and pasting etc. but now, the Facebook messenger app will let you do this within it; in other words, the development of messenger will now make it far more sophisticated.
  4. Facebook videos can be embedded elsewhere – FB is all about creating and sharing, but in the past, you could only share a link to a video, not the video itself. In this sense, FB might be going head to head with YouTube with the addition that these videos can now be embedded from Facebook to other places on the web.
  5. Comment on a story elsewhere on the web? It will show up on Facebook too – media companies love people commenting, sharing and engaging with the latest scandal, gossip or election debate and thus, by Facebook being everywhere, and linking comments elsewhere with your page, this engagement is broadened considerably.
  6. The ‘Internet of Things’ – bit sketchy on the details but, developers build apps to do all kinds of things, from monitoring calorie intake to opening the garage door. Facebook, not surprisingly, have decided they want to be part of this but, didn’t quite give the detail.
  7. App developers and analytics – again, for those technically minded among you, Facebook will offer a free dashboard to app developers so that they can be boggled by analytics of app usage.

What does all this mean for local, online businesses?

The 360 degree camera technology and the increased sophistication of Facebook messenger could be the aspects that you find most relevant. The ability to sell online, as well as to connect and engage with people takes effort, time and money; it could be that Facebook has just made it easier for you to do this via Facebook.

If nothing else, as this technology is rolled out across the network, it will rejuvenate interest in the social media platform, once again becoming a leader of its field.

Is your business on Facebook? How will these changes affect your business?

Going viral – what #TheDress taught us

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If you have not been on the Internet for the last few weeks (pfft! Who can live without it?), then you will have seen or even partaken in the #TheDress debate (take a look at the science behind the dress colour debate).

A poorly shot photograph shared on Instagram of a blue and black dress started an online debate, with everybody joining in, from Mavis at no. 32 to Kim Kardashian. Some saw a ‘white and gold’ dress and others saw ‘blue and black’.

Whether you joined in or not, unless you are not on any kind of social media, don’t watch TV and basically switch off from all society, then you cannot have failed to have heard about the #TheDress debate.

And this is our very point. The discussions, the engagement and the coverage of this dress and its colour combination, had the nation talking – and beyond – about the product, the company, the psychology and the inner workings of the eye ball.

Of course, Roman Originals, the company behind the dress are now reaping the rewards – and why not? Their website hits have shot up by 500% (yup, you read that right), their phone calls have significantly increased and their sales are doing very nicely indeed, thank you. Drill in to this analysis, and you will see that people are not buying only this particular dress, but all kinds of others products too.

All this got us thinking…

In pensive mood, we hunkered down with the kettle and the chocolate digestives, and took a moment to ponder the power of #TheDress. What ingredients make for a viral episode on social media?

We came up with 5 factors, including a sprinkling of magic fairy dust…

Use of photos

We have said it before and we’ll say it again, photos really make a difference. They can be the source of conversation, repulsion, attraction and confusion. Adding photos of your products and asking or inciting debate is a great way to get attention to your posts and products.

In this case, the original photo was unfiltered and used on Instagram; the comments that then ensued all questioned the original posting that said #TheDress was black and blue. Some say the dress as white and gold, thus the comments started rolling.

Good quality photos are always best, and this photo was not intentionally posted to provoke debate; in fact, the user was quite clear was the colour of the dress was…

Use of #hashtag

Once the momentum started to build around #TheDress and the ensuing debate, the hashtag came in to being. Every time someone commented and the various social media streams, the use of the hashtag ensured that the comment found its way in to the forum.

Get people talking, sharing and communicating

Social media is about making connections, creating discussion and sharing ideas. This online debate is a perfect example of this, but on a gargantuan, global scale. Simply because your viral debate does not measure up in the same reach and magnitude of #TheDress, does not mean it is not having an impact.

Some hashtags are in use for weeks, if not months and others are a mainstay of some of the groups that meet up on a regular basis on various social media platforms; there are various business groups, for example, who meet on Twitter and thus, any tweets that you want to be part of the stream of comments should contain this designated hashtag. Think of it as a call sign…

Magic fairy dust – the one comment, the stroke of luck

In this case, the photos posted on Instagram was a genuine one; it was posted with no more intention than a flash-in-the-pan photo of one of the many products sold at Roman Originals. But, there was a stroke a luck and sprinkling of fairy dust…

… there was one comment, by another Instagram user, that questioned the ‘blue and black’; they say, they saw white and gold… and then someone else joined in… and it started to roll and roll. Before you knew what others the dress came in, THE photo of #TheDress was bounced, shared and re-tweeted thousands and thousands of times.

There were comments and articles on the psychology of what people saw and why; there were debates on the street with the local junior reporter for the local TV catching their break by dangling a tablet in front of the eyes of many a Wednesday afternoon shopper, asking them what colours they saw… the debate was enormous. And, for a change, it was all good fun. We discussed it over our dinner table too; did you?

Cannot be contrived

And we think that this shows a fourth and important final point about the whole #TheDress thing. As hard as you try, some of the best viral exchanges cannot be contrived.

The photo was not posted to incite or excite comment; it was not posted to cogitate favour or stir ill-feeling. It was a photograph that was simply shared, then commented on… nothing more. Even though we try hard with the whole hashtag thing, photos and the like, sometimes something takes off.

Blessing… or curse?

The ‘taking off’ bit can be a blessing and a curse. Roman Originals are a company big enough to deal with the 500% jump in website visitors, the phone ringing off the hook (around 150 calls per hour in the days immediately following #TheDress explosion) and have enough staff to work the barricades and the tills.

For a small, online local business, this may not be the case but, should a social media campaign go viral – and this episode shows that it can, in a blink of an eye and when you least expect it – ride the crest of the wave, for it could be the making of you…

(And the dress…?

It is available in blue & black, and white & black, red & black, as well as pink and black… but not a white and gold option, just yet. But Roman Originals is planning to create one, allegedly.)

Social media, statistics and decisions – Part 1

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Understanding all three components is somewhat essential we feel but unless you have a finely tuned analytical mind, it can be difficult to decipher the good, the bad and the ugly. As the 19th Century British Prime Minister, Benjamin Disraeli said,

“There are three kinds of lies: lies, damned lies and statistics”

And so when we came across a shovel load of research, data and statistics about social media, we set our minds to decoding it all, so that you, our prized blog readers could delight and revel in knowing you are doing something right, an important wheel in the social media revolution and tweak those areas that may need some additional work.

We have come across 10 pieces of what we think are fascinating facts, data and statistics about how we and our customers use social media platforms; some are surprising and some results predictable and yet, we stick to what we think are tried, tested and successful methods.

In part 1, we look at 5 statistics and data from surveys, and in part 2 to be published soon, we take a look at another 5. If you use Twitter for your business, you really do need to read on!

What did we learn…?

Who favourites, mentions and re-Tweets your Tweets are NOT who you think

Twitter is all about gaining followers; with a sprinkling of re-Tweets and a few ‘favourites’, your Tweets could be seen by more eyeballs across the globe than in a high street optician’s chain. Cock-a-hoop when we get these weekly stats from statistic and data crunching apps like SumAll, we pay no more attention than this…

… but something more formidable lurks within these re-tweets. Many of us, in the same way that brand snobbery exists when we go shopping for new trainers, will hanker after the re-tweet or the ‘favourite’ from a ‘power user’; in other words, some Tweeters may hanker after the BIG names out there but recent stats show that 91% of mentions come from people with less followers.

Crestfallen, we limp away from Twitter, deflated and defeated… and yet, if you have 3 mentions from people with 500 followers each, that’s another 1,500 pairs of eyeballs… and if they re-tweet it, then are thousands of more eyeballs…

Our take on this statistic?

Cherish every re-Tweet and make sure you enjoy the company of the little guy on twitter for they are just as powerful and valuable as the big boys.

Twitter and communication networks

This is slightly more technical and psychological in application but, once you have the idea, it could be valuable information to have.

Twitter is about conversations and there is some rather interesting research from the Pew Research Centre and the Social Media Research Foundation (we didn’t know they existed either!) that suggests within these conversations there are ‘6 distinct communication networks’…

  1. Divided – much like life, we disagree and in most cases, we rarely seek out the company of people who do not agree with us. This research suggests that Twitter is no different and that there are two, polarised groups on Twitter with different or opposing groups, and never the twain shall meet. Politics is listed as one of the most divisive topics of conversation…
  2. Unified – the research suggests there are up to 6 large groups of people who with a topic as the means of unifying them. These tight crowds of people can be professionals, hobby groups etc.
  3. Fragmented – these clusters tend to be formed around celebrities and brands, with discussions being polarised, a mass amount of information and opinions are generated and shared, but with groups rarely agreeing. Think of this as many small groups across Twitter discussing the latest popular subject or topics…
  4. Clustered – these groups tend to cluster in small the medium sized groups, with the research finding that the majority of conversations being around the latest news stories. Hence global news events can generate content and discussion
  5. In-hub and spoke – think of this as one person standing in the middle of a large group; this person speaks, the surrounding group, hanging on each and every word, then go on to re-tweet every bit of detail. In many cases, the members of this outward ‘spokes’ tend to converse and share with each other too. The fans of the brand look IN on the brand…
  6. Out-hub and spoke – this is where the above groups is reversed, with the brand or business responding to the comments and questions of their customers on Twitter. This creates outward ‘spokes’, unlike number five which is where the information is fed inward. in other words, one brand has many spokes reaching OUT to consumers.

Our take on this statistic…?

Knowing where your brand fits in with these groups can help to understand why you sometimes have a huge amount of engagement with customers but, then it falls away. We find that many of our clients use Twitter as a way of offering customer support but, their customer support strategy makes no mention of this…

Written word verses Visuals

Every year, the Social Media Examiner conducts a survey of over 3,000 marketers and their most recent survey produced rather interesting result…

Although there has been a lot of talk about visuals – graphics, vines, video etc. – it sees that 58% of these 3,000+ marketers are saying that the written word trumps the visual aspect each and every time. Coming in second – way behind on 19% – are graphics such as infographics, followed by videos. Sharing other people’s content also figured in the survey with audio content being in last place.

Our take on this statistic…?

We have said many, many times before that original written content that oozes quality, authority, brand awareness and leadership on a range issues places you far more firmly at the centre of things on social media. Keep in mind the power of storytelling too…

Twitter and response times

Twitter is a great social media for many different kinds of businesses and brands BUT, there is something that you should be acutely aware of…

Twitter is essentially seen by consumers are a real-time platform; in other words, they comment and you respond… but not at your leisure. It turns out from a survey carried by a technology firm that customers have firm opinions about the time a company takes in responding to them.

But, if you think that responding in an hour is a close-shave for your business, you need to know that customers who contact you via Twitter with a complaints actually expect an almost instant response.

Our take on this statistic…

You MUST take your responsibility on social media seriously; if not, you could do more damage than good. If you are using Twitter as part of your customer service strategy, then you need to be hot-to-trot when it comes to responding.

However, if you are a small, micro or start up business, manning the barricades can 24 hours a day can turn into a monster task. It can be managed however, but always be conscious and aware that your customers have high expectations and your response needs to fit within this high standard.

Twitter and night owls

And finally, in this first part of social media, statistics and decisions, we look at data that suggests the best of time of posting and re-tweeting. If you have the time and inclination (as well as the right software!), you too can monitor a bunch of tweets – about 1.7 million, like TrackMavern did to create a wonderful looking bar graph that tells us one thing… the best times to re-tweet is between 9pm and midnight.

Do you know what Late-Night Infomercial Effect is? This is sharing content at a time when the share volume is lower, so your content stands out more. In terms of the best day, the same bit of number-crunching found that Sunday was also the best to tweet.

Our take on this statistic…

Why not try out this after-hours theory on Twitter by setting your tweet schedule for between 9pm and midnight? The same survey also suggested that more re-tweets came from Tweets that has exclamation marks and capital letters in them…

COME BACK AND READ PART 2 SOON! #makingtherigthsocialmediadecisions